Shipping Policy

At Pehnava by Kaur, we are committed to delivering your jewellery safely and efficiently. Please review our shipping policy below for details regarding processing times, shipping rates, and delivery estimates.

Order Processing Time

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification once your order has shipped.

Domestic Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping RegionEstimated Delivery TimePriceEast Coast2 to 7 business days$10Midwest / South2 to 7 business days$10West Coast2 to 7 business days$10

Local Pickup

You can skip shipping fees with free local pickup at:

📍 Monterey Ave, Brampton, ON L6Z 1B5

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 to 2 business days.

We will send you an email notification once your order is ready, along with pickup instructions.

Pickup Hours

🕘 9:00 AM – 9:00 PM

Please bring your order confirmation email when picking up your order.

International Shipping

We currently offer international shipping to:

• Canada
• United States
• Mexico
• United Kingdom
• European Union countries

Shipping RegionEstimated Delivery TimePriceCanada, US & Mexico2 to 7 business days$20UK & EU2 to 7 business days$50

Customs, Duties & Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

Pehnava by Kaur is not responsible for these charges if they are applied and they remain the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive an email notification containing your tracking number.

Please allow up to 48 hours for tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at:

📧 pehnavabykaur@gmail.com

Please include your:

• Full Name
• Order Number

and our team will be happy to assist you.

Thank you for shopping with Pehnava by Kaur -
Where Tradition and Style Unite.

Return, Exchange & Refund Policy

At Pehnava by Kaur, every jewellery piece is carefully curated, inspected, and quality-checked before dispatch to ensure you receive a beautiful product you’ll love.

No Return / No Refund Policy

Due to the nature of our products, we currently do not offer:

• Returns
• Refunds

All purchases made on our website are considered final sale.

This includes:

• Change of mind
• Personal preference
• Incorrect selection by customer
• Minor color variations due to lighting, photography, or screen settings
• Delivery delays caused by courier partners

We kindly request customers to carefully review product details, sizing, and images before placing an order.

Exchange Policy (Only for Damaged or Incorrect Products)

In the rare event that you receive:

• A damaged item, or
• An incorrect product

We may offer an exchange for the same item or a product of equal value, subject to availability.

To request an exchange, customers must contact us within 24 hours of delivery with:

• Order number
• Clear unboxing video
• Photos of the product received

Requests without an unboxing video may not be accepted.

Exchange Conditions

• The item must be unused and in original packaging.
• Exchange approval is subject to verification by our team.
• Customized, sale, or discounted items are not eligible for exchange.

Color & Appearance Disclaimer

Please note:

• Slight variations in color may occur due to lighting, photography, and individual screen settings.
• Handmade and artisanal jewellery may have minor irregularities that add to their uniqueness and charm.

Order Cancellation

Orders once placed cannot be cancelled after they have been processed or shipped.

Contact Us

For any questions or support regarding your order:

📧 Email: support@pehnavabykaur.com
📱 Instagram: @pehnava_by_kaur
📞 Phone: +1 (416) 726-0290

Thank you for supporting Pehnava by Kaur —
Where Tradition and Style Unite.