Refund policy

Return, Exchange & Refund Policy

At Pehnava by Kaur, every jewellery piece is carefully curated, inspected, and quality-checked before dispatch to ensure you receive a beautiful product you’ll love.

No Return / No Refund Policy

Due to the nature of our products, we currently do not offer:

  • Returns
  • Refunds

All purchases made on our website are considered final sale.

This includes:

  • Change of mind
  • Personal preference
  • Incorrect selection by customer
  • Minor color variations due to lighting, photography, or screen settings
  • Delivery delays caused by courier partners

We kindly request customers to carefully review product details, sizing, and images before placing an order.

Exchange Policy (Only for Damaged or Incorrect Products)

In the rare event that you receive:

  • A damaged item, or
  • An incorrect product

We may offer an exchange for the same item or a product of equal value, subject to availability.

To request an exchange, customers must contact us within 24 hours of delivery with:

  • Order number
  • Clear unboxing video
  • Photos of the product received

Requests without an unboxing video may not be accepted.

Exchange Conditions

  • The item must be unused and in original packaging.
  • Exchange approval is subject to verification by our team.
  • Customized, sale, or discounted items are not eligible for exchange.

Color & Appearance Disclaimer

Please note:

  • Slight variations in color may occur due to lighting, photography, and individual screen settings.
  • Handmade and artisanal jewellery may have minor irregularities that add to their uniqueness and charm.

Order Cancellation

Orders once placed cannot be cancelled after they have been processed or shipped.

Contact Us

For any questions or support regarding your order:

📧 Email: support@pehnavabykaur.com
📱 Instagram: @pehnava_by_kaur
📞 Phone: +1 (416) 726-0290

Thank you for supporting Pehnava by Kaur -
Where Tradition and Style Unite.